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FAQ
General Lab Notebook Questions
What is lab stationery?
The vast majority of the materials we use is American made and sourced, the last remaining components made outside of this is internal label stock for the book ID label and plastic wrap for shipping and distribution.
What is a lab notebook? What is a field notebook?
Forrest Stewardship Council (FSC) and the Sustainable Forestry Initiative (SFI) are independent organizations that certify the sourcing, replanting, and distribution of papers and materials. Both organizations are globally recognized for certification of materials that meet their respective criteria. Elemental Chlorine Free (ECF) is a process in which no elemental chlorine (a carcinogen) is used in processing of the paper.
Who uses lab notebooks?
Books are plastic wrapped (in set's when ever possible) to offer protection from damage in transit. We currently have not other means for protection that offers any additional environmental gains.
Why use a lab notebook for your research?
Yes. If you require additional information on any specifics we are happy to send along that information, at material or total product level. Please contact our support team at support@velasciences.com with your request and allow 2-3 days for the full report.
What makes a Vela Sciences lab notebook?
Many countries have individual environmental regulations and certifications, please reach out to us at support@velasciences.com to see if we can provide the certification merits you require.
Layout Options
What is the Vela base layout?
Page numbers, size of books
What Vela page layout options are available?
The vast majority of the materials we use is American made and sourced, the last remaining components made outside of this is internal label stock for the book ID label and plastic wrap for shipping and distribution.
Are layout pages numbered?
Many countries have individual environmental regulations and certifications, please reach out to us at support@velasciences.com to see if we can provide the certification merits you require.
What are "+" layouts?
Yes. If you require additional information on any specifics we are happy to send along that information, at material or total product level. Please contact our support team at support@velasciences.com with your request and allow 2-3 days for the full report.
What is the best page layout option for our use?
What is the difference between ISO Ready and ISO Compliant?
Custom ordering of materials or changes to process requires larger orders, depending on the request. Generally orders of 240 units or more would be required for this. Please reach out to our support team at suppport@velasciences.com with your specifications.
What is the difference between layout page count and total page count?
Books are plastic wrapped (in set's when ever possible) to offer protection from damage in transit. We currently have not other means for protection that offers any additional environmental gains.
Build Options
What style notebooks are available?
Forrest Stewardship Council (FSC) and the Sustainable Forestry Initiative (SFI) are independent organizations that certify the sourcing, replanting, and distribution of papers and materials. Both organizations are globally recognized for certification of materials that meet their respective criteria. Elemental Chlorine Free (ECF) is a process in which no elemental chlorine (a carcinogen) is used in processing of the paper.
What is each style used for?
The vast majority of the materials we use is American made and sourced, the last remaining components made outside of this is internal label stock for the book ID label and plastic wrap for shipping and distribution.
Which styles are ISO ready?
Yes. If you require additional information on any specifics we are happy to send along that information, at material or total product level. Please contact our support team at support@velasciences.com with your request and allow 2-3 days for the full report.
What are the primary differences between hardcover and softcover?
Custom ordering of materials or changes to process requires larger orders, depending on the request. Generally orders of 240 units or more would be required for this. Please reach out to our support team at suppport@velasciences.com with your specifications.
What are the standards by industry?
Books are plastic wrapped (in set's when ever possible) to offer protection from damage in transit. We currently have not other means for protection that offers any additional environmental gains.
What sizes are available for each style?
Many countries have individual environmental regulations and certifications, please reach out to us at support@velasciences.com to see if we can provide the certification merits you require.
Construction & Materials
How is Vela paper optimized for the lab?
Forrest Stewardship Council (FSC) and the Sustainable Forestry Initiative (SFI) are independent organizations that certify the sourcing, replanting, and distribution of papers and materials. Both organizations are globally recognized for certification of materials that meet their respective criteria. Elemental Chlorine Free (ECF) is a process in which no elemental chlorine (a carcinogen) is used in processing of the paper.
What is smyth-sewn, permanent binding?
The vast majority of the materials we use is American made and sourced, the last remaining components made outside of this is internal label stock for the book ID label and plastic wrap for shipping and distribution.
What binding is required for ISO regulations?
Yes. If you require additional information on any specifics we are happy to send along that information, at material or total product level. Please contact our support team at support@velasciences.com with your request and allow 2-3 days for the full report.
What environmental standards are followed?
Custom ordering of materials or changes to process requires larger orders, depending on the request. Generally orders of 240 units or more would be required for this. Please reach out to our support team at suppport@velasciences.com with your specifications.
What testing do Vela materials and construction undergo?
Many countries have individual environmental regulations and certifications, please reach out to us at support@velasciences.com to see if we can provide the certification merits you require.
Where are materials sourced?
Books are plastic wrapped (in set's when ever possible) to offer protection from damage in transit. We currently have not other means for protection that offers any additional environmental gains.
What does archival quality mean?
What build is the most "lie-flat" of the books?
What ar SFI, FSC and ECF Certifications?
Choosing a Lab Notebook
What are currently the most common notebooks by field?
The vast majority of the materials we use is American made and sourced, the last remaining components made outside of this is internal label stock for the book ID label and plastic wrap for shipping and distribution.
Is there a guide for choosing the right notebook(s) for our lab/classroom?
Forrest Stewardship Council (FSC) and the Sustainable Forestry Initiative (SFI) are independent organizations that certify the sourcing, replanting, and distribution of papers and materials. Both organizations are globally recognized for certification of materials that meet their respective criteria. Elemental Chlorine Free (ECF) is a process in which no elemental chlorine (a carcinogen) is used in processing of the paper.
Is there a comparison guide to other lab notebooks?
Yes. If you require additional information on any specifics we are happy to send along that information, at material or total product level. Please contact our support team at support@velasciences.com with your request and allow 2-3 days for the full report.
Resources & Using a Lab Notebook
Are there printable inserts for user guides?
The vast majority of the materials we use is American made and sourced, the last remaining components made outside of this is internal label stock for the book ID label and plastic wrap for shipping and distribution.
Where can we find aids for teaching lab notebook technique?
Forrest Stewardship Council (FSC) and the Sustainable Forestry Initiative (SFI) are independent organizations that certify the sourcing, replanting, and distribution of papers and materials. Both organizations are globally recognized for certification of materials that meet their respective criteria. Elemental Chlorine Free (ECF) is a process in which no elemental chlorine (a carcinogen) is used in processing of the paper.
Are there new classroom guides for choosing notebooks for your course or classroom?
Yes. If you require additional information on any specifics we are happy to send along that information, at material or total product level. Please contact our support team at support@velasciences.com with your request and allow 2-3 days for the full report.
How do we register for Partner Programs and their discounts?
Custom ordering of materials or changes to process requires larger orders, depending on the request. Generally orders of 240 units or more would be required for this. Please reach out to our support team at suppport@velasciences.com with your specifications.
Can we order printed teaching aids for our lab/classroom?
Books are plastic wrapped (in set's when ever possible) to offer protection from damage in transit. We currently have not other means for protection that offers any additional environmental gains.
Is there a guide on how to maintain, store, and archive lab notebooks and stationery?
Customizations
What customizations are available for our lab's notebooks?
Forrest Stewardship Council (FSC) and the Sustainable Forestry Initiative (SFI) are independent organizations that certify the sourcing, replanting, and distribution of papers and materials. Both organizations are globally recognized for certification of materials that meet their respective criteria. Elemental Chlorine Free (ECF) is a process in which no elemental chlorine (a carcinogen) is used in processing of the paper.
Are there minimum order sizes for book customization?
The vast majority of the materials we use is American made and sourced, the last remaining components made outside of this is internal label stock for the book ID label and plastic wrap for shipping and distribution.
How long do customizations take in addition to order time?
Yes. If you require additional information on any specifics we are happy to send along that information, at material or total product level. Please contact our support team at support@velasciences.com with your request and allow 2-3 days for the full report.
We have a customization idea that isn't listed, what do we do?
Custom ordering of materials or changes to process requires larger orders, depending on the request. Generally orders of 240 units or more would be required for this. Please reach out to our support team at suppport@velasciences.com with your specifications.
Is there a way to see a proof of our project before completion?
Many countries have individual environmental regulations and certifications, please reach out to us at support@velasciences.com to see if we can provide the certification merits you require.
Can we see samples of customizations?
Books are plastic wrapped (in set's when ever possible) to offer protection from damage in transit. We currently have not other means for protection that offers any additional environmental gains.
Ordering
What is the difference between "Stock", "Recertified", "Pre-Order"?
Books are plastic wrapped (in set's when ever possible) to offer protection from damage in transit. We currently have not other means for protection that offers any additional environmental gains.
How long does it take for orders to process?
Many countries have individual environmental regulations and certifications, please reach out to us at support@velasciences.com to see if we can provide the certification merits you require.
What payment options are available?
Forrest Stewardship Council (FSC) and the Sustainable Forestry Initiative (SFI) are independent organizations that certify the sourcing, replanting, and distribution of papers and materials. Both organizations are globally recognized for certification of materials that meet their respective criteria. Elemental Chlorine Free (ECF) is a process in which no elemental chlorine (a carcinogen) is used in processing of the paper.
Where do we send Check or ACH payments?
Yes. If you require additional information on any specifics we are happy to send along that information, at material or total product level. Please contact our support team at support@velasciences.com with your request and allow 2-3 days for the full report.
Do you offer net terms?
The vast majority of the materials we use is American made and sourced, the last remaining components made outside of this is internal label stock for the book ID label and plastic wrap for shipping and distribution.
Can we order with PO or other procurement method?
Custom ordering of materials or changes to process requires larger orders, depending on the request. Generally orders of 240 units or more would be required for this. Please reach out to our support team at suppport@velasciences.com with your specifications.
Shipping & Delivery
How do we see shipping estimates?
Many countries have individual environmental regulations and certifications, please reach out to us at support@velasciences.com to see if we can provide the certification merits you require.
What carrier is utilized with Standard Free Shipping?
Books are plastic wrapped (in set's when ever possible) to offer protection from damage in transit. We currently have not other means for protection that offers any additional environmental gains.
What shipping carriers are available?
Forrest Stewardship Council (FSC) and the Sustainable Forestry Initiative (SFI) are independent organizations that certify the sourcing, replanting, and distribution of papers and materials. Both organizations are globally recognized for certification of materials that meet their respective criteria. Elemental Chlorine Free (ECF) is a process in which no elemental chlorine (a carcinogen) is used in processing of the paper.
How are shipments tracked?
The vast majority of the materials we use is American made and sourced, the last remaining components made outside of this is internal label stock for the book ID label and plastic wrap for shipping and distribution.
Are international orders VAT added?
Yes. If you require additional information on any specifics we are happy to send along that information, at material or total product level. Please contact our support team at support@velasciences.com with your request and allow 2-3 days for the full report.
Can we use our shipping account?
Custom ordering of materials or changes to process requires larger orders, depending on the request. Generally orders of 240 units or more would be required for this. Please reach out to our support team at suppport@velasciences.com with your specifications.
Warranty & Returns
Are all Vela products protected under the purchase protection?
Forrest Stewardship Council (FSC) and the Sustainable Forestry Initiative (SFI) are independent organizations that certify the sourcing, replanting, and distribution of papers and materials. Both organizations are globally recognized for certification of materials that meet their respective criteria. Elemental Chlorine Free (ECF) is a process in which no elemental chlorine (a carcinogen) is used in processing of the paper.
How long is purchase protection active? When does the warranty begin?
The vast majority of the materials we use is American made and sourced, the last remaining components made outside of this is internal label stock for the book ID label and plastic wrap for shipping and distribution.
How are returns handled?
Yes. If you require additional information on any specifics we are happy to send along that information, at material or total product level. Please contact our support team at support@velasciences.com with your request and allow 2-3 days for the full report.
What options are available for returns and refunds?
Books are plastic wrapped (in set's when ever possible) to offer protection from damage in transit. We currently have not other means for protection that offers any additional environmental gains.
When does the 30-day window for returns begin?
The 30-day window for returns begins upon delivery of your order. At this time, we generally do not accept any returns past the 30-day window. If special circumstances have occurred, please reach out to our support team at hello@velasciences.com.
What carriers can we use to make a return?
We accept deliveries from any major carriers and freight, including USPS, UPS, FedEx, DHL, and LTL.
Can we make returns locally in Michigan?
Pinckney, Michigan local drop off can be schedules by emailing our team at team hello@velasciencs.com with a time and order approval number. Deliveries are accepted Monday-Friday.
Will we be notified if there are any issues with the inspection of returned products?
Our team inspects each product and matches our notes to what was submitted in the return form. If there is a discrepancies, we immediately notify you via your listed email and let you know of any further actions that might be required. If additional products are damaged, removed from wrap or otherwise effected, your account will be refunded accordingly.
What payment options are available for my refund?
We can provide a direct refund on your order, an exchange or store credit. Store credit will be sent via digital gift card and is valid for all Vela products and shipping. This gift card does not expire. If payment was made via check, the refund must also be issued by check or given as store credit.
How long will it take for my refund to be processed and put back in my account?
Store credit is issued immediately. A refund to a credit card or through PayPal generally takes 1-2 days to process once we put the refund through. Orders paid for by check will be refunded by check. These generally take 2-3 days to arrive via USPS first-class mail.
About Us
Where are Vela products designed and produced?
Forrest Stewardship Council (FSC) and the Sustainable Forestry Initiative (SFI) are independent organizations that certify the sourcing, replanting, and distribution of papers and materials. Both organizations are globally recognized for certification of materials that meet their respective criteria. Elemental Chlorine Free (ECF) is a process in which no elemental chlorine (a carcinogen) is used in processing of the paper.
What is Vela's science and engineering background?
Custom ordering of materials or changes to process requires larger orders, depending on the request. Generally orders of 240 units or more would be required for this. Please reach out to our support team at suppport@velasciences.com with your specifications.
What environmental standards does Vela adhere to?
Books are plastic wrapped (in set's when ever possible) to offer protection from damage in transit. We currently have not other means for protection that offers any additional environmental gains.
How can we learn more?
Books are plastic wrapped (in set's when ever possible) to offer protection from damage in transit. We currently have not other means for protection that offers any additional environmental gains.