Our Shipping Policies

 

We pride ourselves on getting all orders placed online before 2 pm EST out and ready for our 4 pm carrier pickup time. To ensure your order is shipped out same day please place your order by 11 am EST. As soon as your order is ready for shipping we will notify you via email and provide all tracking information. 

Our fulfillment team is here Monday-Friday, 7 am to 5 pm EST. 

 

Calculating Shipping Rates

Rates are calculated based on weight and distance from our fulfillment location in Grand Rapids, Michigan. You can see your estimated shipping rates for USPS, USP, and FedEx at any time after placing items in your cart. 


Single Unit Orders

To better serve you, and the environment, small orders (generally single unit orders) that are shipping to the West Coast may be fulfilled by our Amazon partner. This allows for faster, more efficient shipping. 

 

Overstock Orders

For orders placed that extend beyond our inventoried level we will notify you within 24 hours of the discrepancy and work to get you all available units as soon as possible. The remainder of the order will be shipped as soon as completed, generally within 1-3 weeks, but our goal is always as soon as possible. 

 

Damaged Shipments

If during shipment damage occurs please notify us as soon as possible after delivery. We will work with the applicable carrier on your behalf.  

 

International Orders

All international orders are shipped using USPS Priority Mail.

Typical delivery times are 7-12 days, depending on final destination. Shipping is calculated based on weight and final destination.

International customers are responsible for determining and paying for all import duties and taxes that are applicable to their order. If you have questions about these customs policies please contact your local customs office.