Shipping and Delivery
Shipping Time and Rules
Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product when you place an order at https://store.dji.com. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time. If you want to receive products individually as soon as they are available, please order them separately.
Delivery and Shipping Fee
Shipping Services Orders from North America will be shipped by FedEx and DHL. We are unable to ship to PO Boxes. Due to air transportation restrictions, it is recommended to purchase no more than two batteries per order. For orders from areas such as Alaska, Hawaii, or the central mountainous regions, delivery time will be slightly longer. Shipping Fee We offer free shipping on orders of $159 or more. If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled.
For special shipping requests, please contact DJI Support. Please confirm your address before payment. If you enter the wrong address, please contact DJI Support in a timely manner. We will contact logistics personnel to solve the problem. DJI orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
DJI assumes no responsibility for delayed or rejected orders due to the following reasons:
Shipping time might be delayed for 1-2 days for transportation to remote regions.
Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
Shipments that are confiscated or disposed of due to a violation of transportation regulations.
Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
The consignee address is a school, unit, or residential community where the courier has no access.